Policies

Cancelation Policy

We understand that sometimes it is necessary to reschedule or cancel appointments. Therefore, please give us at least 72 hours notice prior to changing or canceling and we will gladly handle your appointment and waive our cancelation fee. 

If you reschedule or cancel your appointment within 72 hours of your appointment time, your credit card on file will be charged 50% of the full price of all scheduled service(s).

If you reschedule or cancel your appointment within 12 hours of your appointment time or do not show up for your appointment, your credit card on file will be charged for the full price of all scheduled service(s). Absolutely no refunds on appointment retainers.

Redo Policy

At Arielle Hair Color and Design Salon, we strive to provide you with exceptional service and results that you love. Your satisfaction is our top priority. If for any reason you are not completely happy with your hair service, we offer a complimentary redo or adjustment to ensure your desired look.

Policy Details:

  • Eligibility:

    • This policy applies to all hair services, including color, cuts, and styling.

    • Clients must notify us of their concerns within 7 days of the original appointment.

  • Process:

    • To request a redo or adjustment, please contact our salon directly at 845-278-7097.

    • Our team will schedule a follow-up appointment at your earliest convenience to address your concerns.

  • Complimentary Service:

    • The redo or adjustment will be performed at no additional charge, provided the request falls within the specified time frame.

    • Adjustments will be made based on the original service you received.

  • Exclusions:

    • This policy does not cover changes in style or color preferences made after the original appointment.

    • It also excludes services that have been altered or modified by another stylist.

  • Feedback:

    • We value your feedback and encourage you to share any specific concerns during your follow-up appointment so that we can make the necessary adjustments.

  • Booking:

    • Please note that our redo appointments may be subject to availability. We recommend booking as soon as possible to ensure timely adjustments.

Thank you for choosing Arielle Hair Color and Design Salon. We are dedicated to providing you with the best possible experience and results.